Building Brand Trust: Why Online Reviews Matter & How to Get More
Wednesday, April 9, 2025
You’ve worked hard to build a clean, reliable laundromat—and your customers notice. But when new people are searching for a place they can trust, it’s not always your equipment or pricing that seals the deal. It’s your reviews.
🧼 The Power of Social Proof
People trust people—especially people like them. A strong set of Google or Yelp reviews builds instant credibility, helps you show up higher in search results, and makes it easier for new customers to choose your laundromat with confidence.
💡 3 Easy Ways to Get More Reviews:
- Ask at the Right Time: After a positive experience (like Wash-Dry-Fold pickup or using new machines), ask directly.
- Make It Easy: Share a short review link via text, email, or signage in-store.
- Incentivize (the Right Way): Offer a small discount or raffle entry for leaving a review—just make sure you’re not asking for only 5-star ones.
📈 One Extra Tip:
Reply to every review—positive or negative. A thoughtful response shows potential customers that you care, listen, and improve. That alone can earn someone’s trust before they even visit.
Author
Ben Paulsen
Ben Paulsen is a veteran Digital Marketing Expert, and founder of Walibu, a Digital Marketing Agency founded in 2007. Walibu has a unique advantage over other digital marketing agencies with their proprietary marketing platform. Walibu is all encompassing agency delivering top tier services and results in all aspects of marketing.Popular Tags
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Ben Paulsen
